Refund Policy
This Refund Policy explains how refunds are handled for digital medical courses, eBooks, PDFs and study materials purchased from MedEduSource Academy.
1. Digital Product Policy
MedEduSource Academy sells digital medical learning resources, including online courses, board review programs, clinical training videos, medical books, PDFs, slides and study materials.
2. No Physical Returns
Because all products are delivered digitally, there are no physical items to return. No shipping or return delivery is required.
3. General Refund Rule
Due to the digital nature of our products, all sales are generally final once access details, download links or course instructions have been provided.
4. Refund Exceptions
Refunds may be considered in limited cases, such as duplicate payments, incorrect product delivery, unavailable access, or technical issues that prevent access and cannot be resolved by our support team.
5. Customer Responsibility
Customers are responsible for reading the product description before purchase and providing a correct email address at checkout. Access delays caused by incorrect email addresses are not considered a refund reason.
6. Access Issues
If you do not receive your access email, please check your inbox and spam folder first. If you still cannot find it, contact us with your order number and checkout email so we can assist you.
7. Course Content
Course duration, file size, format, included materials and access method may vary depending on the product. Please review the product page carefully before purchasing.
8. No CME or Certificates
No refund is provided for misunderstanding regarding CME credits, certificates or accreditation unless such credits or certificates were clearly promised on the product page.
9. Refund Request Timeframe
If you believe your order qualifies for a refund exception, please contact us as soon as possible after purchase with your order number, email address and a clear explanation of the issue.
10. How to Contact Us
For refund questions, order issues or access problems, please contact us through our Contact page. Our support team will review your request and respond as soon as possible.